The Shippers Group knows warehousing and logistics. We have been handling consumer goods, automotive and food products in our 4.8 million square feet since 1901. And we are intensely focused on continuous improvement of our processes and operations with our goal of providing the ultimate customer experience. The Shippers Group continues to promote this by measuring key performance indicators (KPIs) for our clients. Here’s what we learned are the top indicators for warehousing and logistics success.
When it comes to packaging, The Shippers Group has helped companies of every size with their retail packaging needs. We offer several packaging options from variety packs and bag sealing to point-of-purchase displays and kitting. Our company has the experience and skilled staff to package your products safely and efficiently.
In his 18 months of leadership as The Shippers Group President, Rob Doyle has introduced several changes focusing on initiatives that are meant to improve the overall customer experience. Attention is in the areas of procedures, training, internal auditing and continuous improvement as we look to perfect our processes to ensure a high level of quality in our service offerings. At The Shippers Group, we know consumers’ satisfaction with our customers’ products is a direct outcome of our ability to provide the ultimate supply chain experience for our customers. The Shippers Group helps our customers achieve on-time and accurate deliveries to consumers in the markets served by our customers.
It's the ninth straight BRC Certification by the Grand Lakes team who recently underwent this year's BRC audit and is once again proud to retain an AA rating. The rating is the highest announced audit rating possible for the BRC Storage and Distribution Standard Audit.
The Shippers Group is committed to fostering an open workplace culture. They support this by keeping the lines of communication open for their employees. The leadership team developed a regular Town Hall meeting at each Shippers Group facility to facilitate the Roundtable Discussion Board.
Five to seven employees are asked to come to the meeting with suggestions for improvement in their locations and other "hot" topics. A variety of topics are covered including benefits, safety, and workplace training. Employees are encouraged to present ideas, voice opinions and ask questions.
"We invest in our people and we believe that good ideas can come from every level of the company. The Shippers Group is a place where employees are given opportunities to share their innovative ideas for improvements and discuss their challenges," says Rob Doyle, president of The Shippers Group.
Focused on quality, procedures and process improvements, The Shippers Group is experiencing strong performance in 2018. In his 18 months of leadership as President, Rob Doyle has introduced several changes centered on initiatives that improve the overall customer experience while increasing revenue and profit for the company. "While we rely on our strong heritage of integrity and hard work as a family owned company, today we are moving The Shippers Group to become an even more proficient supply chain partner," says Rob Doyle.
Forklift and pedestrian safety is our goal anywhere or time a forklift is in use at The Shippers Group. The Industrial Truck Association has declared June 12th as National Forklift Safety Day, and we are using this day to reinforce safety tips! ITA is the leading organization for manufacturers of forklifts and industrial trucks, and their mission includes promoting forklift safety through an alliance with OSHA providing safety seminars and training materials.
The International Warehouse Logistics Association brings together industry specialists in warehouse operations and 3PL sales to share their knowledge and expertise. Hugh Tait, Senior Vice President of Customer Solutions at The Shippers Group, has served IWLA in this capacity numerous times. He instructs warehousing professionals on topics ranging from sales, pricing and marketing strategy, most recently at the IWLA Economics of Warehousing & 3PL Sales Course.
The Shippers Group President Rob Doyle was recently featured in the excerpt from “Georgia: Pathways to Progress” in Inbound Logistics magazine. On expansion in Georgia, Doyle explains, "The state is booming. Demand for warehouse space has surged in recent months. We've seen a significant increase in demand for our packaging and e-commerce services. We are stepping up every functional area within our company through process improvements, training, and talent acquisition to provide warehousing, packaging, and e-commerce solutions and exceptional service."