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Customer Service Week is the time each year that we celebrate our Customer Service associates at The Shippers Group. Our Customer Service Representatives (CSRs) work tirelessly to serve and support customers on a daily basis and this special week dedicated to celebrating CSRs nationwide is the perfect opportunity to let them know how much we appreciate their dedication to our customers. 

The Shippers Group is once again teamed up with Good360 and the American Logistics Aid Network (ALAN) this time in support of relief efforts for those impact by Hurricane Dorian.  When the most intense tropical cyclone on record struck the Bahamas in early September, more than 70,000 people where left homeless  after the worst natural disaster in the country’s history. The Shippers Group has provided in-kind support through donations of warehouse space, labor and equipment necessary to receive, store and ship goods. 

Rob Doyle, President of The Shippers Group recently held a routine town hall meeting in Austell, GA, where representatives from all functional areas within the TSG Austell Distribution Center participated. Rob holds these meetings on a consistent basis throughout the 11 TSG locations with the purpose of gaining insight from the perspective of associates and initiating improvements for associates and for our customers.  

The Shippers Group is proud to announce the promotion of Amy Landers to V.P. of Information Technology.

Michelle Belcher brings over 20 years of HR experience to TSG in her role as Human Resources Manager.  She began her HR career in the area of recruiting and has since worked in most areas of the Human Resources field to include Employment Law and Regulatory Compliance (Federal & Multi-State), Safety Training and Program Development, Benefits and Payroll Administration, Performance Evaluations, Management Coaching, Worker’s Compensation, Employee Relations and Retention, Investigations, Policy Implementation and Training, DOT Regulations, and more.

Her career and experience in Human Resources has primarily been in the Warehousing and Distribution industries.  Prior to joining TSG, Michelle spent 11 years with Georgia Crown Distributing Company and she was with Distribution Services of Atlanta/Amware Logistics prior to that for over 8 years. 

In her role as HR Manager at TSG, Michelle will be supporting our GA, VA, IL and CA locations. She will be working one-on-one with employees and supervisors/managers to ensure that all sites operate in a way that is best for the company and our associates (our GREATEST ASSET)!

Michelle is passionate about employee engagement and enjoys helping employees identify their own strengths, and have an understanding of how important their contributions are in working toward the company’s and their own successes.   

“Although I have a lot of experience under my belt, every day presents new challenges and new opportunities to learn.  No day is ever the same in HR!," shared Michelle. "At the end of the day, if I can say that I’ve done the “right thing” for my company AND for the employees, I’ve had a successful day.”

“In the short period of time that I have been with TSG, I have been able to observe some of our managers in action," Michelle continued. "As much as we would like to have every day be a piece of cake, that simply isn’t realistic. Some situations will require tough decisions to be made and tough conversations to be had - and that’s ok.  By continuing to handle these situations as I have seen them handled and continuing to follow the “golden rule” when dealing with all employees, we will all be successful!”

On the weekends, Michelle enjoys spending time with family and friends, shopping, eating, attending outdoor festivals/events and binge-watching her favorite shows.